Sometimes it is better to have the services of a qualified mediator at work. Although Michael Gregory is in Minnesota he works nationally to help clients to have effective conflict resolution at work.
Having a conflict with someone else is not unusual. We experience it in our daily lives and also at work. Conflicts at work can lead to frustration, pain, discomfort, sadness, and anger. In such situations, it is impossible to have effective productivity from employees. The way out is to have a talk with a reputed and qualified mediator skilled in conflict resolution to help at work.
The mediator follows a set of steps to resolve conflicts arising at work. The mediator will work with you on how best to proceed with the parties.
Locate the source of the conflict
The first step that a qualified mediator takes is to work with the parties to define the problems and discover the source of the workplace conflict. Knowing the cause will help to understand the issues that gave rise to the conflict. This will also help the mediator to clarify for both parties what the disagreement is all about. The mediator will discuss the interests and needs of each of the parties. The mediator works with the parties to understand and address the concerns of everyone involved. To ensure understanding the mediator asks questions to help the parties gain understanding.
Identify a private place to talk
The mediator locates a place and develops an environment where both conflicting parties can talk without fear. The place and environment also help the mediator gain an understanding of all of the relevant facts from the conflicting parties. The locations selected are locations that make sense for the parties and the mediator. The mediator offers adequate time for both parties to clear their thoughts regarding the issues.
Listen attentively
A professional mediator will listen actively to both parties attentively. Whenever or she feels that a point is unclear he or she will clarify the issue with additional questions. Attentive listening helps the mediator understand both parties’ views and perceptions concerning the issue. He or she stays neutral, positive, and assertive during the entire discussion. Such an approach will help the parties open up and articulate their issues.
Investigate the circumstances
After understanding the views and perspectives of the conflicting parties, the mediator will investigate the situation. He or she will dig deeper and help the parties come to a solution that both parties can live with going forward.
Find a way to fulfill the common goal
The objective of conflict resolution at work is to find a way that resolves the issue and ensures that the problem does not resurface again. Looking at the various stages of conflict will help the mediator find the best method to reach the common goal.
When an agreement has been reached, the mediator will write up the conclusion and the parties will sign an agreement of how they will proceed going forward.
About the author
Michael Gregory Consulting LLC is a reputed organization to depend on to have the best conflict resolution at work. Call them at 651 633 5311 to have the services of Michael Gregory.